At Your Service
It starts with customer service that’s way different. We actually like people, we’re downright friendly and we care about your success. When you have a problem, we’ll respond within minutes or hours rather than days or weeks. We’ll do the job right the first time. And in the process we’ll demystify the frightening and shadowy figure that is “information technology” with straight explanations that make sense. Last but not least, we’ll treat you and your employees with dignity and respect. Always.
True|IT service and strategy is built on the belief that IT isn’t about computers and servers, but the people who use them.
Our approach combines the right balance of proactive and reactive, as well as in-person and remote service from a team of technicians and managers dedicated to your company. When you contact True|IT, you’re dealing with someone who is familiar with your business and your needs.
Finally, your team includes a Virtual Chief Executive Officer (vCIO) who is an IT strategist who helps you look to the future and build an IT system that will take you there.
Everything you need is right here: managed IT, client-specific software solutions, cloud services, and advanced phone systems that enable communication over the Internet. If it has anything to do with data, communication, or connectivity, we know it and do it.
We work on a month-to-month basis rather than tying you into long-term contracts. We know we’ll do a great job every day, and we’re confident you’ll stay not because you have don’t have a choice, but because of the value you get from the relationship.
There’s one price for managed IT. Whatever you need, or how much, it’s all included. No hidden fees or surprise upcharges. Ever.
Return on Investment
When was the last time your IT provider really thought through and understood the business impacts of technology decisions? Or the last time you had a strategy for IT-driven growth? And, honestly, when was the last time you were able to think of IT in terms of making more money rather than as an unavoidable expense? With True|IT, that’s the kind of thinking – and doing – you’ll get every day.
We’re focused on how IT can drive profitability and even become a profit center. We’ll take care of your emergent issues, certainly. But at the same time, we’ll help you see the big picture of your IT system, how it can solve your biggest business challenges while making your business better for employees, customers, and prospective customers.
True|IT sees things differently. We don’t just network a children’s clinic, we help children get excellent health care. We don’t just write software for a nonprofit, we help deliver essential services to those in need. We don’t just improve connectivity for over-the-road truckers and their dispatchers; we help transport goods across the country. With this change of perspective comes a focus on what’s really important – the people you serve.
No Support Scheduling
True|IT responds. Quickly. We will never schedule on-site support and make you wait until tomorrow, the next day or next week.
If you have 10-50 employees, we should talk. We’re geared specifically for meeting your needs and helping you grow.
You Own It
Many software development companies retain intellectual property ownership in the software they create for you. When True|IT creates software to solve your specific business and information technology problems, you own it.
We’re committed to serving small to mid-sized businesses in North Dakota, Minnesota, and South Dakota. When you contact True|IT, you’ll be talking to someone in West Fargo, N.D., not a service tech. on the East Coast or in another country.