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This role is part of the managed services group of the company, initial triage of issues, client endpoints, network & server patching, monitoring, alerting, related break-fix support, and remediation for a wide variety of customers ranging from small to enterprise companies.
This position serves as the centralized entry point and provides escalated troubleshooting for technology-related service requests and support-related issues for technical issues across the company and for clients. Provides primary client support by taking calls, answering emails, responding to tickets, answering support-related questions, and/or performing desk-side support.
Project Manager Assistant
The Project Manager Assistant will assist with administrative tasks by moving projects from project scoping through to completion. This role is part of the professional services department of the company. The goal of this department is to provide successful projects for a wide variety of customers ranging from small to enterprise companies.
Technical skills and an interest in technology will help ensure success in this role. The project manager assistant handles multiple projects within a fast-paced environment and is open to constant changes and challenges. This engaging, hands-on role relies on good time management and superior customer service skills.
IT Project Engineer
The Project Engineer is responsible for all technical and engineering aspects of their assigned projects. They plan, schedule, predict, and manage all the technical tasks of their assigned project to assure accuracy, proper resources, and quality from start to finish.