True IT HelpdeskWORLD-CLASS SUPPORT FOR YOUR TEAM
True IT Helpdesk
World-Class Support for your team!
At True IT, because your success is our main priority, the staff behind our Help Desk Services provides a user experience unmatched by any other. Every communication we have is productive, and we take responsibility for the solutions we suggest. One of the True IT 24/7/365 Help Desk professionals is committed to resolving issues swiftly and effectively, whether something has gone tragically wrong or you need a rapid resolution for a little issue.
We are completely reachable via a toll-free call, email, or chat around the clock. In order for you to follow along as we resolve the issue, technicians will start a remote support session between their computer and yours.
Outstanding Customer Service
Our engineers will be courteous to you and address your concerns in terms you can comprehend. They are familiar with their platforms, but more importantly, they have experience in customer service and a desire to assist.
Support for Your Favorite Applications
Numerous popular operating systems and applications are supported by us. Mobile OS: iOS, Android, and Windows Mobile; Microsoft Windows; Microsoft 365; Office Suite.
Predictable Monthly Costs
Pre-billing for help desk services is possible at a monthly hourly fee. At the end of the month, the overage time is invoiced based on the actual overage hours if more incidents are reported than were originally contracted.
True IT Helpdesk – Keep your business growing with continuous technical support
Utilize proactive technical support to lower unplanned outages.
Help Desk Support acts as a focal point for communicating with customers or staff members to address problems and respond to technical inquiries. Access to certified Tier 1 and Tier 2 engineers around the clock is essential now more than ever to keep firms operating effectively, especially with individuals working from various places and remotely. In order to manage the growing number of help desk tickets, more businesses are turning to managed service providers like True IT. We can function as an extension of your current internal IT teams to provide technical competence for less than the expense of hiring additional in-house IT workers.
The modern help desk communicates with customers through a variety of channels, including a toll-free phone, email, chat, and a client ticket portal. Selecting a help desk supplier that can direct calls to an engineer most familiar with your specific problem rather than just someone to answer the phone is crucial. True IT can support a broad variety of operating systems and custom as well as widely used applications. These include mobile iOS and Android operating systems, Microsoft Windows, Office, and Microsoft 365.
Because our goal is your success, the staff behind the True IT provides an unrivaled user experience. We make every communication useful and hold ourselves accountable for the answers we propose. Whether something has gone tragically wrong or you just need a quick remedy for a little issue, one of the True IT Help Desk professionals is dedicated to rapidly and efficiently resolving issues.
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