4 disadvantages of the break it fix it model

Over the previous three decades, IT service providers have seen enormous changes in the technology world. New technologies bring new customer needs and requirements and the need to adapt to a fast-changing IT environment.

Maintenance and servicing concerns arose due to the rapid development in personal computers, making IT a vital component in business continuity strategies. For example, when a computer failed two decades ago, firms would contact IT support and outsource services on the spot.

Businesses would contact IT service providers, who would arrive, troubleshoot issues, and repair machines. The break-fix approach in IT support arose from the reactive model of engaging IT service providers to come in and fix machines, update software, and inspect networks and systems.

Break-Fix Model

The break-fix model is a way of providing IT assistance to organizations and clients. Break-fix services are often fee-based, and they rely on the company to contact IT support when services or maintenance are required. The break-fix technique is usually based on a time-and-materials model, with the client paying an hourly fee plus the cost of any parts purchased. Break-fix models do not require the IT service provider to commit to service level agreements (SLAs). That means that the severity of the problem purely determines fees and response times at hand, and the time it takes to identify it.

Four disadvantages of the break-fix model

• Uncontrolled IT Costs— Organizations find it challenging to budget ahead of time because break/fix work is done case-by-case and reactive. In addition, businesses must cope with supply chain issues, additional labor rates, and unknown economic factors determining their final costs.
• Unplanned Downtime — Because of the reactive nature of this break-it, fix-it paradigm, employees must deal with service outages. At the same time, they notify service providers and wait for a response and wait for it to be remedied.
• Unexpected Data Loss — Modern businesses need to be agile, working together to deliver outstanding customer results. Losing critical data doesn’t make your business more agile instead, it slows it down, creating red tape for employees to close more deals.
• Unreliable Security — The terrible result of our technologically linked environment is cybercrime. Any vulnerability—or even an actual attack—poses a significant danger to a company’s image.

The break-fix paradigm may be the best option for some businesses and situations. However, the break-fix methodology may put you in a position where you’re constantly at odds with clients over unresolved issues. The ever-changing nature of IT issues necessitates that clients have access to a consistent and dependable source of IT help.

How to avoid the 4 disadvantages of the break it fix it model

Unlike the break/fix model, a managed service IT provider provides proactive IT assistance. At True IT, we offer regular maintenance, such as data backup, cloud security, network evaluation, monitoring, managing networks, and help desk support. Also, you meet quarterly with one of our experts to get a health check on your IT. Additionally, we offer the following services to help your business be successful.

Better Uptime

With proactive IT monitoring and management, you can eliminate downtime and associated expenses 24 hours a day, 7 days a week, 365 days a year. True IT will identify and resolve issues before they turn into network disasters.

Proactive Monitoring

Eliminate issues that cause your systems to run slowly or offline using real-time performance and health monitoring. With 100% availability, employees will be more productive.

Help Desk Support

When you make an agreement with True IT, you gain access to best-in-class engineers who are certified and trained in the most cutting-edge technology. In addition, we have engineers on staff to ensure that your network is constantly under surveillance.

There are numerous advantages to choosing a managed service provider for your company. First, because they take a proactive approach to IT support, and secondly, they can save you money by preventing problems from becoming costly downtimes.

High-level IT assistance is also provided by managed service providers at a fraction of the expense of hiring and keeping a full-time in-house team. Furthermore, MSPs have recurrent, predictable charges, allowing clients and businesses to better budget and estimate IT service costs.